We have put together the questions frequently asked
by customers in Tsurumakionsen Motoyu Jinya.
For your comfort, we hope you assist you.

A guest room and stay

  • What are Jinya Ryokan check-in and check-out times?
    The check-in time is from 15:30 PM. The check-out time is until 11:00 AM.
  • Can I use credit card for the payment?
    Yes, you can. The following credit card company can be used at our ryokan. VISA・JCB・American Express・Diner's Club・UC・DC・NICOS・ Master Card・Debit・AEON
  • What amenities and facilities are available in the room?
    Wired Telephone, Wireless LAN, Electric kettle pot, Tea set, Refrigerator, Dryer, Humidifier (Available around November to March), Air conditioner, Toilet with washlet, Shower gel, Shampoo, Conditioner, tooth brush set, razors, shower cap, comb, brush, bath towel, Yukata slippers, etc. are available.

    In order for you to enjoy your extraordinary day at Jinya, television is not installed in the room. If you need a television, please contact the front desk.
  • When will the cancellation fee be charged?
    Cancellation fee depends on the number of people, how many days before your reservation. For details, please see the cancellation policy page.


Hot spring