FAQ

We have put together the questions frequently asked
by customers in Tsurumakionsen Motoyu Jinya.
For your comfort, we hope you assist you.

What are Jinya Ryokan check-in and check-out times?
The check-in time is from 15:30 PM. The check-out time is until 11:00 AM.
Can I use credit card for the payment?
Yes, you can. The following credit card company can be used at our ryokan. VISA・JCB・American Express・Diner's Club・UC・DC・NICOS・ Master Card・Debit・AEON
What amenities and facilities are available in the room?
Wired Telephone, Wireless LAN, Electric kettle pot, Tea set, Refrigerator, Dryer, Humidifier (Available around November to March), Air conditioner, Toilet with washlet, Shower gel, Shampoo, Conditioner, tooth brush set, razors, shower cap, comb, brush, bath towel, Yukata slippers, etc. are available.

In order for you to enjoy your extraordinary day at Jinya, television is not installed in the room. If you need a television, please contact the front desk.
When will the cancellation fee be charged?
Cancellation fee depends on the number of people, how many days before your reservation. For details, please see the cancellation policy page.

Where do you eat a meal?
A meal processing "Nigiwaiitei" are available. In addition, banquet halls and private rooms are also available. For more details, Please contact us.
What time is the dinner?
Starting from 17:30 until 19:00 (last order).
I have food allergy, Can you accommodate with that?
About food allergies, Every effort is made to accommodate our guests with food allergies so that they can enjoy meals safely and with peace of mind.
Do you provide childrenʼs meal?
Yes, we have 2 choices to offer which are ʻOkosama Zenʼ 2500 yen and ʻOkosama Kaisekiʼ 4000 yen (tax excluded).

What time can both of indoor and outdoor hot spring be used?
Both of our hot spring baths can be used from the check-in time until 10 AM. next day. ( Please note that we will commence cleaning service from 10 am. to 11:30 am. )
Do you offer one day onsen use?
Those who eat the meals offers bathing for free.
Can pregnant women and infants use hot spring bath?
Regarding pregnant women and infants, please consult with your doctor whether there is no problem bathing in the hot spring.

Can I charge my electric car?
Guests of the hotel can use the electric car charger installed in the parking lot for free. Please talk to the front desk when using it.
It takes about 8 hours to fully charge the battery. Tesla's car can also be charged.
Is there internet available in the hotel?
Wifi is available throughout the hotel.
What is the hotel shop business time?
From 8:00 to 20:00 pm.
Can I bring in food and drinks?
We do not allowed outside food inside the hotel.
Does the hotel correspond with barrier-free?
We do have a wheelchair available. Depending on the accommodation facilities, the content of the barrierfree facilities and service range that can be handled are varies.
In order to use service without any inconvenience, please contact us in advance.

Is there shuttle service from the nearest station to the hotel?
Because our hotel is only 4 minutes away on foot from the nearest station, we do not offer shuttle service.
Do you have parking area?
Yes, our parking area can accept up to 50 cars and it is free of charge for our guests.